Vazir Fountain Pens
Made in India

Thank you for choosing Vazir Fountain Pens, a distinguished brand of VIVE WRITING INSTRUMENTS. We appreciate your trust in our products and are dedicated to providing you with a seamless shopping experience. Below, you’ll find detailed information regarding our return and replacement policy, designed to ensure your satisfaction and confidence in our offerings.

Our commitment to quality is paramount at Vazir. We pride ourselves on delivering high-quality fountain pens that meet the expectations of our valued customers. Each pen is crafted with precision and care, reflecting our dedication to excellence. However, in the unlikely event that you receive a product with a manufacturing defect, we want to assure you that we are here to assist you.

Replacement guidelines include the following:

1. If you find that your fountain pen has a defect, please reach out to us within 2 days of receiving your order. Our customer service team is dedicated to ensuring your needs are met, and we will facilitate the replacement of your product swiftly and efficiently.

2. Please note that fountain pen nibs are not eligible for return or replacement. Additionally, all ink products and accessories are non-returnable and non-refundable. We encourage you to choose these items carefully to ensure they meet your needs.

3. Each of our fountain pens is backed by a lifetime limited warranty. This warranty covers manufacturing defects and provides you with the peace of mind that your investment is protected. Please refer to our warranty guidelines for specific coverage details.

We strive to make the replacement process as smooth as possible. However, customers are responsible for all shipping costs associated with the return of defective products, including both the initial shipment and the replacement shipment. We appreciate your understanding and cooperation in this regard, as it allows us to keep our prices competitive.

To ensure that your replacement request is processed efficiently, we kindly ask that you provide a video showing the condition of the product upon arrival. This video is crucial for us to assess the situation accurately and helps us maintain our high quality standards. Our customer service team will guide you through the process if you have any questions.

We value your satisfaction and are here to help. If you have any inquiries regarding our replacement policy or if you need assistance with your order, please don’t hesitate to reach out. Our customer service team is readily available to assist you. You can contact us via below contact form or mail us at vazirfountainpens@gmail.com.

Thank you once again for choosing Vazir Fountain Pens. We are honored to have you as a customer and are committed to ensuring your experience with our brand is nothing short of exceptional. We look forward to serving you and hope you enjoy the artistry and craftsmanship of our fountain pens!

Vazir Fountain Pens